Step-by-Step Guide to Reversing Transactions on the Capitec App

Handling your finances can be challenging, especially when errors occur. The Capitec Bank app provides an easy solution for these situations by allowing users to reverse transactions. Whether you’ve transferred money to the wrong person or entered an incorrect amount, the app simplifies correcting these errors.

Reversing Transactions on Capitec App

The Capitec Bank app features an intuitive interface for managing your finances. One of its main functions is transaction reversal. This guide outlines the steps to reverse a transaction using the Capitec app, ensuring you can efficiently fix any mistakes.

Step-by-Step Guide to Reversing a Transaction

Step 1: Log In to Capitec Mobile Banking App

• Access the Capitec mobile banking app on your smartphone
• Use your username and password or your biometric data to log in.
• IIf you have forgotten your password, you can utilize the “Forgot Password” option to initiate a reset.

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Step 2: Navigate to Transactions

• Once logged in, you’ll arrive at the home screen.
• Tap the menu icon (usually three horizontal lines) to access the main menu.
• Choose the ‘Transactions’ or ‘Payments’ section from the menu.
• You will see a list of your recent transactions in the’ Transactions’ section.
• Scroll through the list to find the transaction you want to reverse.

Step 3: Select Transaction to Reverse

• Tap on the transaction you wish to reverse to view its details.
• The transaction details will display information like the date, amount, recipient, and transaction ID.
• Look for the option to ‘Reverse’ or ‘Cancel’ the transaction, typically located at the bottom of the transaction details screen.

Step 4: Initiate the Reversal

• Tap the ‘Reverse’ or ‘Cancel’ option to start the reversal process.
• A confirmation prompt will appear, asking you to confirm the reversal of the transaction.
• Review the transaction details thoroughly to ensure you are reversing the correct transaction.
• If all details are accurate, tap the ‘Confirm’ button to proceed with the reversal.

Step 5: Confirm the Reversal

• Once the reversal is confirmed, the app will proceed with your request.
• You will get a notification or confirmation within the application showing that the transaction has been reversed successfully.
• The notification will provide details of the reversed transaction for your records.

Step 6: Check Your Account

• Please remember to check your account balance or transaction history to verify that the reversed amount has been accurately reflected.
• The reversal may take some time to process and show in your account fully.
• If the reversal is not visible in your account after a reasonable period, contact Capitec customer support for assistance.

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